Report a Repair
Alpha Supported housing can help you keep your home in good condition through our repairs service for tenants and information about simple fixes and maintenance.
The speed in which we respond to your repair will be dependent on what’s wrong and how urgent the repair is. A full breakdown of repair timescales can be found below.
When you report a repair, we will need to know:
- Your name and address
- A contact telephone number or email
- A detailed description of the repair i.e. what needs repairing and where the repair is Confirmation of a convenient time for us to carry out the repair.
How long will it take?
- The targets for responding to day-to-day repairs have been sorted into categories depending on the severity of the repair as shown below.
The examples of the repairs are indicative and not exhaustive. They are a guide only.
- Emergency – Same Day
- Damage or faults to a property where there is an immediate serious risk to persons or property, for example, unstable structures or serious flooding
- Gas leaks
- Dangerous electrical faults
- Failure of heating system in winter when the property is occupied by elderly tenants, tenants with young children or otherwise vulnerable
- Urgent – Same Day
- Complete lighting failure
- Serious water leaks from tanks and pipes
- Blocked drains
- Dangerous structures
- Re-glazing where its absence presents a lack of security
- Public area lighting
- Blocked toilets (where there is only one toilet in the property)
- Lift breakdown
- Urgent – 1 Working Day
- No hot water or heating outside winter months
- No hot water or heating outside winter months
- Leaking pipes/waste traps
- Routine Repairs – Within 15 Working Days
- All other items of a day to day repair nature
- Urgent – 3 Working Days
- Faulty front door locks (but not lock-outs which are the responsibility of the tenant)
- Blocked toilets (where there is more than one toilet in the property)
- Intermittent electrical fault (‘tripping’ circuits)
- Annual Maintenance
- Boiler servicing
- Gas safety check
- Electrical safety check
- Appliance safety checks
If you have any questions, just fill out the form below. For anything urgent, don't hesitate to call us!
Report a Repair
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Opening Hours
Monday - Friday: 9AM - 5PM
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Contact Number
03300 552679
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Email
Info@alphasupportedhousing.org.uk
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Address
Suite 8, St. Georges Community Hub, Great Hampton Row, Birmingham B19 3JG