REPORT A REPAIR
REPORT REPAIRS
Report to the Manager Issues concerning repairs and maintenance
To ensure that all Health and Safety rules and regulations pertaining to hygiene and cleanliness are adhered to.
To implement issues arising from Health and Safety inspections within an agreed timescale as directed by the Housekeeper and Management team.
Assist and befriend Service Users whilst maintaining professional boundaries.
Monitor the use of cleaning appliances and submit requests for further equipment purchases to the House Keeper.
When you report a repair, we will need to know:
- Your Name and Address
- A Contact Telephone or Email
- A detailed description of the repair i.e. what needs repairing and where the repair is Confirmation of a convenient time for us to carry out the repair.
How long will it take?
- The targets for responding to day-to-day repairs have been sorted into categories depending on the severity of the repair as shown below.
The examples of the repairs are indicative and not exhaustive. They are a guide only.
Emergency - Same Day
Damage or faults to a property where there is an immediate
serious risk to persons or property, for example, unstable
structures or serious flooding
Gas leaks
Dangerous electrical faults
Failure of heating system in winter when the property is
occupied by elderly tenants, tenants with young children or
otherwise vulnerable
Urgent - Same Day
Complete lighting failure
Serious water leaks from tanks and pipes
Blocked drains
Dangerous structures
Re-glazing where its absence presents a lack of security
Public area lighting
Blocked toilets (where there is only one toilet in the property)
Lift breakdown
Urgent - 1 Working Day
No hot water or heating during winter months
No heating (outside winter months or where tenants are not
vulnerable)
Leaking pipes/waste traps
Urgent - 3 Working Days
Faulty front door locks (but not lock-outs which are the
responsibility of the tenant)
Blocked toilets (where there is more than one toilet in the
property)
Intermittent electrical fault (‘tripping’ circuits)
- Routine Repairs - Within 28 working days
- All other items of a day to day repair nature